Refund policy

Ask before you buy

The product pages, the pricing table and the list of known limits are written so that you know exactly what you are getting. If anything is unclear, use the contact form or emailchkskill@gmail.com. We answer honestly, including when the answer is that this is not the right tool for what you are trying to do.

After payment

Once payment has been taken:

• The sale is final and no refund, partial refund or credit is issued.
• This applies to the $47 plan, the $97 plan and the $980 reseller fee alike.
• It applies whether or not the product has been used, and whether or not the exported leads produced the result you were hoping for.
• Recurring reseller months already billed are not refundable. You can cancel future months at any time.

Purchases that include a free trial

Some offers include a 5 day free trial. Where that applies, the trial replaces a refund window: you get the complete product before you pay anything, and no payment is taken if you cancel before the trial ends.

To cancel, use the support form or emailchkskill@gmail.com from the address you signed up with, with the word Cancel in the subject line. We confirm every cancellation in writing. Keep that confirmation.

Cancellations are processed on business days, Monday to Friday, excluding public holidays. A request sent on a weekend or a holiday is processed on the next business day, so send yours with at least one business day to spare rather than on the final evening of the trial.

The narrow exceptions

There are three situations where we will make it right rather than point at this page:

• Duplicate payment. If you were charged twice for the same licence, the duplicate is returned in full.
• Non delivery. If you paid and we never delivered a working file or licence, and we cannot fix it, you are refunded in full.
• Where the law requires it. Nothing in this policy removes a right you have under the consumer law that applies to you. Where such a right exists, it stands ahead of this page.

Chargebacks

If something is wrong, contact us first. Most problems are a licence file or an install step and are solved the same day. Opening a chargeback instead of contacting us results in the licence being disabled while the dispute is open.

Price changes

The price you paid is the price you paid. A later increase does not apply to a one time licence you already own. Reseller monthly pricing can change with 30 days of notice by email.